Sleep | Included Services and Terms of Cancellation

Included Services and Terms of Cancellation

Your stay

Included services

  • Saratz welcome aperitif upon arrival 
  • Swisscom Public WIFI, free to use throughout the hotel  
  • Multifunctional backpack for excursions and hikes during your stay with us  
  • Daily newspapers and magazines, chess and other board games in the Salon Rouge   
  • Sun terrace with unrivalled views of the Roseg Glacier 
  • Spa and wellness area with indoor pool (30°C), Sarazenen Spa (hammam), different saunas and gym 
  • Bathrobe and bathing slippers for the spa area  
  • 35,000-square-metre Saratz Nature Park with numerous attractions – largest and highest-altitude outdoor pool 10x20 m (27°C) in the Engadine (July/August), tennis, table tennis, miniature golf, children's and mini flow trails, chess, boccia, giant trampoline, tepee tent and playground with sand pit 
  • Yoga with Yasmin Richter (free of charge), Feldenkrais with Marianne Famos (charge applies); both subject to availability
  • Supervised Play Paradise for children aged 3 and over 
  • Parking, outdoor & garage spaces (charge applies) and charging stations for electric cars 
  • Transfer on arrival/at departure between the hotel and Pontresina railway station (08:00-21:00 hrs)
  • Travel by public transport in ease, protect the climate and benefit from free luggage transport. Find out more here.
  • Your SBB online timetable
  • Hotel shuttle within Pontresina 
  • Free public transport ticket in summer (dog fare included) for bookings of 2 and more nights (Engadine Bus, Post Bus, RhB - from Maloja to Cinuos-chel and from Spinas to Alp Grüm)
  • Art throughout the park and the hotel, art exhibition changes twice yearly 
  • Service, VAT, excluding visitor tax  

 

Room amenities

  • Bathroom with separate shower and/or bathtub  
  • Free WIFI for up to 10 devices per room 
  • HDTV with cable connection and numerous television and radio channels in several different languages  
  • Direct dial telephone
  • Room safe
  • Complimentary mini bar beverages
  • Nespresso coffee machine in all rooms
  • Kettle, selection of coffees and teas 
  • Equipment for infants/toddlers, from changing mats to children's bathrobes

Dogs

  • Well-behaved, house-trained dogs are welcome at the Saratz (surcharge applies)
  • We are happy to provide your canine companion with a dog blanket, bowl and dog towel to use during your stay.   

Moments to savour

  • Generous Engadine breakfast buffet with many locally sourced products
  • Daily changing 5-course gourmet menu or nature-based menu (including half board) – seasonal and region gourmet dishes by Kari Walker
  • Coffee and cake in the hotel lobby on Saturday afternoon  
  • A-la-carte dinner in the trendy vegetarian Restaurant Giodi (half-board credit) 

Booking and Cancellation Policy

Dynamic pricing system

Please note that, like many airlines and other hotels, we use a dynamic pricing model. Rates are continuously adjusted in line with occupancy levels and/or demand. What does this mean for you? The quoted accommodation rate loses its validity when the offered option expires, and subsequent rates may vary. The provisional booking will be deleted from our reservation system.

 

 

Deposit

Payment of a 40% deposit for bookings of 5 or more nights to our bank account at the UBS or providing your credit card details guarantees a firm booking (the deposit will be debited with your consent on the stated state). 

SARATZ bank details: UBS St Moritz
Account No.: 221-847912.02K
IBAN: CH45 0022 1221 8479 1202 K
BIC: UBS WCH ZH 80A

Terms of cancellation

  • Cancellations at least 15 days prior to arrival are free of charge. Excluded from this policy are specific terms of cancellation in our written booking confirmation 
  • For cancellations 14 to 7 days before arrival we charge 1 night per room booked 
  • For cancellations 6 or fewer days prior to arrival we charge the effectively booked number of nights, or maximum 3 nights per room on a room/breakfast basis 
  • Early departures and/or late arrivals are treated and charged on a no-show basis, unless the change to the reservation is submitted in writing at least 15 days in advance  
  • Cancellations are subject to Article 160 of the Swiss Code of Obligations 
  • Cancellations must be generally made in writing 

All packages are bookable on request and subject to availability. We reserve the right to make changes. There will be no refunds for any unclaimed goods or services within a package.

Terms of cancellation for bookings over Christmas/New Year

  • Until 31 October: no cancellation charge   
  • Until 01 December: 50% of the booked package
  • After 01 December: 100% of the booked package  
  • The room rate will be charged in the event of late arrival and/or early departure 
  • Unused goods and services will not be reimbursed